Senior Customer Success Manager
2 months ago
Optimize Partners is seeking a highly skilled Senior Customer Success Manager to join our team in the greater NYC area. As a Senior Customer Success Manager, you will work with 'blue chip' enterprise clients to drive customer engagement, achieve high adoption rates, revenue expansion, lower churn rates, and customer satisfaction.
- Key Responsibilities:
- Develop and execute strategic plans to drive customer success and growth, working closely with cross-functional teams to ensure alignment and effective execution.
- Build and maintain strong relationships with key customer stakeholders, including C-level executives, to understand their business needs and objectives.
- Develop and deliver customized solutions to drive customer adoption and retention, leveraging our platform to achieve measurable results.
- Collaborate with the account team to position upsells and identify new opportunities for growth within customers.
- Monitor and report on customer health and usage indicators, tracking key metrics to ensure high customer satisfaction and retention.
- Work with the services teams to facilitate the onboarding of new customers and ensure a seamless experience.
- Help mentor and train new Customer Success Managers to ensure knowledge sharing and best practices.
Requirements:
- 5+ years of experience in Customer Success, consulting, or account management for a SaaS organization.
- Significant experience driving enterprise-level customer engagements, achieving high adoption, retention, and expansion rates.
- BS/BA degree in business administration, engineering, computer science, or a comparable education; Master's degree is a plus.
- Skillful at building long-term relationships with internal and external key senior stakeholders.
- Great attitude, self-motivated, and passionate about making customers/clients successful.
- Experience in business transformation/business process improvement initiatives is a strong plus.
- Proficiency in leading and facilitating executive meetings and workshops.
What to Expect:
- Health, Vision, and Dental Insurance.
- 401(k) retirement savings plan with Employer match.
- Paid Time Off.
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