Guest Services Ticketing Specialist

2 weeks ago


Huntsville, Utah, United States Snowbasin Resort Full time
ROLE OVERVIEW:

As a Guest Services Ticketing Specialist, you will play a crucial role in enhancing the guest experience by managing ticket sales and related services.

KEY RESPONSIBILITIES:
  • Efficiently process various ticket types, including day passes, seasonal access, lessons, and rental services while ensuring accurate guest information is recorded.
  • Communicate effectively with guests regarding diverse product offerings, pricing changes, and available services.
  • Adhere to the company’s operational guidelines, including dress code and professional conduct standards.
  • Prepare organized and precise cash reconciliation and audit documentation.
  • Arrive punctually and ready for a dynamic work environment.
ESSENTIAL QUALIFICATIONS:

To excel in this role, candidates should possess:
  • Experience in managing a high volume of customer interactions while providing outstanding service.
  • A friendly demeanor and a positive attitude when interacting with guests, colleagues, and management.
  • Basic proficiency in computer applications, printers, and general office equipment.
PREFERRED ATTRIBUTES:

Ideal candidates will also demonstrate:
  • A willingness to learn and assist in various departments and locations within the resort.
  • Prior familiarity with ticketing systems and related software.


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