Information Technology Specialist

1 month ago


Huntsville, United States TAD PGS, Inc. Full time

We have an outstanding career opportunity for an IT Specialist to join a leading Company located in the Huntsville, AL surrounding area.


The IT Specialist II is a member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.


Responsibilities:

  • Serves as the Tier II escalation point for incoming service requests, escalating or reassigning them as necessary
  • Continually monitors the Managed Services ticket queue for new tickets
  • Resolve customer issues as needed in a quick and professional manner
  • Assist with first-touch triage for customers during surge times
  • Provide on-site support for customers when needed
  • Review completed tasks to ascertain compliance with written standards
  • On-call duty as rotation requires


Basic Hiring Criteria:

  • Expert with Windows Desktop OS and Server OS
  • Expert with desktop, laptop, and server hardware
  • Experience with:
  • MacOS
  • Microsoft 365
  • Azure
  • Active Directory
  • Networking devices, such as firewalls, access points, and switches
  • Troubleshooting server-type applications
  • Backup and disaster recovery solutions
  • Patching and system hardening
  • Excellent communication and customer service skills
  • Excellent troubleshooting workflow
  • Solid understanding of cybersecurity best practices and incident remediation
  • Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests



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