Event Ticketing Specialist
1 week ago
POSITION: Ticket Sales Associate
LOCATION: Huntsville, AL
REPORTS TO: Box Office Manager
TYPE: Part-Time, Seasonal
JOB SUMMARY
The Ticket Sales Associate plays a vital role in facilitating all ticketing operations and ensuring exceptional guest service. This position is under the direct supervision of the Box Office Manager and Box Office Coordinators. Flexibility in working hours is essential, as this role may require availability during weekdays, evenings, weekends, and holidays to accommodate various events.
KEY RESPONSIBILITIES
- Process ticket sales for patrons on both event and non-event days.
- Assist with on-site event responsibilities, including ticket scanning setup, will call, and distribution of tickets for VIPs or guest lists.
- Manage ticket orders from internal and external sources, including group sales.
- Verify and scan patrons' digital or physical tickets for venue access, guiding them to the appropriate entry points and seating areas.
- Welcome guests warmly and provide detailed information regarding upcoming events and venue regulations.
- Support event preparations and logistics.
- Address customer inquiries and concerns through face-to-face interactions, phone calls, and email communications.
- Handle special requests from the Box Office Manager and Coordinators promptly.
- Maintain a secure, tidy, and organized box office environment.
EQUAL EMPLOYMENT OPPORTUNITY
tvg hospitality is committed to promoting equal employment opportunities for all applicants, regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical or mental disability, medical condition, sexual orientation, genetic information, veteran status, or any other characteristic protected by law.
HIRING PRACTICES
This job description is intended to outline the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required for this position.
PROFESSIONAL QUALIFICATIONS + PREREQUISITES
- Strong customer service skills are essential.
- Familiarity with amphitheater operations or live events is preferred.
- Previous ticketing experience is advantageous.
- Proficient computer skills with the ability to learn new software quickly.
- Ability to work independently as well as collaboratively within a team.
- Ideal candidates will demonstrate decisiveness, persuasive communication, and initiative.
- Strong interpersonal, organizational, and analytical skills are required.
- Detail-oriented, adaptable, and capable of managing complex situations with minimal supervision.
- A friendly demeanor, sense of humor, and enthusiasm for music are desirable traits.
- Must possess a valid driver's license and reliable transportation.
- Ability to lift and carry items weighing over 20 pounds.
ABOUT THE ORION AMPHITHEATER
The Orion Amphitheater in Huntsville, Alabama, represents a significant milestone in the region's musical heritage. This 8,000-capacity venue, which opened in 2022, offers more than just concerts; it serves as a cultural hub, hosting markets, art exhibits, and educational events throughout the year. The Orion is dedicated to elevating the standard for live entertainment venues, implementing sustainable practices, and providing opportunities for local businesses and organizations. Recognized for its excellence, The Orion has received numerous accolades and continues to be a leader in the industry.
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