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Guest Services Representative

2 months ago

Huntsville, Alabama, United States McKibbon Hospitality Full time
Front Desk Agent Job Overview

As a **Front Desk Agent** at McKibbon Hospitality, you will play a crucial role in ensuring a seamless experience for our guests. Your responsibilities will include:

  • Anticipating Guest Needs: Proactively identify and respond to the requirements of our guests to enhance their stay.
  • Timely Acknowledgment: Greet all guests promptly and courteously, ensuring they feel welcomed and valued.
  • Positive Guest Relations: Foster and maintain a friendly atmosphere to ensure guest satisfaction at all times.
  • Complaint Resolution: Address and resolve any guest complaints effectively, ensuring their concerns are handled with care.
  • Front Desk Operations: Maintain a well-organized front desk environment, ensuring all operations run smoothly.

Your role is vital in creating memorable experiences for our guests and contributing to the overall success of McKibbon Hospitality.