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Ticket Sales Associate

2 months ago


Huntsville, Alabama, United States tvg hospitality Full time
Job Overview

POSITION: Ticket Sales Associate

LOCATION: Huntsville, AL

REPORTS TO: Box Office Manager

EMPLOYMENT TYPE: Part-Time, Seasonal


POSITION SUMMARY

The Ticket Sales Associate plays a crucial role in facilitating all ticketing operations and enhancing guest experiences. This position reports directly to the Box Office Manager and works under the guidance of Box Office Coordinators. Flexibility in scheduling is essential, as work hours may include weekdays, evenings, weekends, and holidays, coinciding with event schedules.


KEY RESPONSIBILITIES

  • Process ticket sales for patrons on both event and non-event days.
  • Assist with on-site event tasks, including ticket scanning setup, will call management, and distribution of tickets for VIPs or guest lists.
  • Oversee ticket orders from various sources, including group sales.
  • Verify and scan patrons' digital or physical tickets for venue access, guiding them to the correct entry points and seating areas.
  • Welcome attendees and provide essential information regarding upcoming events and venue regulations.
  • Support event preparations as needed.
  • Address customer inquiries and resolve complaints through face-to-face interactions, phone calls, and email communications.
  • Respond promptly to special requests from the Box Office Manager and Coordinators.
  • Maintain a safe, organized, and clean work environment within the box office.

EQUAL EMPLOYMENT OPPORTUNITY

tvg hospitality is committed to promoting equal employment opportunities for all applicants, regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical or mental disability, medical condition, sexual orientation, genetic information, veteran status, or any other characteristic protected by law.

HIRING PRACTICES

This job description outlines the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required for this position.

PROFESSIONAL QUALIFICATIONS

  • Strong customer service skills are essential.
  • Familiarity with amphitheater operations or live events is preferred.
  • Experience with ticketing systems is advantageous.
  • Proficient computer skills with the ability to learn new software quickly.
  • Ability to work independently and collaboratively within a team.
  • Ideal candidates will demonstrate decisiveness, persuasiveness, and initiative.
  • Strong interpersonal, communication, organizational, and analytical skills are required.
  • Detail-oriented individuals who can manage multiple tasks and prioritize effectively under pressure are preferred.
  • A friendly demeanor, sense of humor, and enthusiasm for music are ideal traits.
  • Must possess a valid driver's license and reliable transportation.
  • Physical ability to lift 20+ pounds is necessary.

ABOUT THE ORION AMPHITHEATER

The Orion Amphitheater is a premier venue in Huntsville, Alabama, recognized for its commitment to providing exceptional live entertainment experiences. With a capacity of 8,000, it serves as a cultural hub, hosting a variety of events throughout the year, including markets, art displays, and educational programs. The venue is dedicated to sustainable practices and has received numerous accolades for its contributions to the music industry and community engagement.