Retail Customer Support Representative

2 weeks ago


San Diego, California, United States FightersMarket Full time

Company Overview: Fighters Market is an expanding business specializing in Brazilian Jiu-Jitsu uniforms and apparel. Our mission is to offer a diverse range of Brazilian Jiu-Jitsu products at competitive prices while delivering exceptional customer service.

Position Summary: We are seeking a motivated and results-oriented Retail Customer Support Representative to manage both online and in-store sales activities. The ideal candidate will excel in providing outstanding customer service, ensuring high levels of customer satisfaction, and surpassing company expectations. Familiarity with the jiu-jitsu industry is advantageous.

Work Schedule: Full-time, Monday to Friday, 8:45 AM - 5:15 PM

Compensation: $18.00 per hour

Benefits:

  • Vacation: Starting with 1 week per year, increasing to 2 weeks per year
  • Group Health Insurance
  • Paid Holidays
  • 401k with employer matching
  • Employee Discounts
  • Opportunity to be part of a growing business with a positive work culture
  • Career advancement opportunities

Sales Responsibilities:

  • Deliver high levels of customer satisfaction through excellent sales service
  • Assess customer needs and provide assistance and information on product features
  • Proactively drive sales by going the extra mile
  • Maintain assigned areas in a presentable and stocked condition
  • Stay informed about products offered and discuss available options
  • Cross-sell products effectively
  • Collaborate with team members to meet customer needs
  • Build and maintain productive relationships with customers

Customer Service Responsibilities:

  • Manage a high volume of incoming calls efficiently
  • Identify and assess customer needs to ensure satisfaction
  • Address complaints and provide appropriate solutions and alternatives promptly
  • Maintain records of customer interactions and process accounts
  • Adhere to communication procedures, guidelines, and policies
  • Engage with customers proactively

Qualifications:

  • Proven experience as a sales associate or relevant customer support role
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Strong communication and interpersonal skills
  • Familiarity with CRM systems and practices
  • Customer-oriented with the ability to adapt to various personalities
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • High School Diploma or Equivalent
  • Minimum of 36 months of Sales & Customer Service experience

Equal Opportunity Employer: We are committed to providing equal employment opportunities and prohibit discrimination or harassment based on any characteristic protected by law.



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