Retail Customer Support Representative
2 weeks ago
Company Overview: Fighters Market is an expanding business specializing in Brazilian Jiu-Jitsu uniforms and apparel. Our mission is to offer a diverse range of Brazilian Jiu-Jitsu products at competitive prices while delivering exceptional customer service.
Position Summary: We are seeking a motivated and results-oriented Retail Customer Support Representative to manage both online and in-store sales activities. The ideal candidate will excel in providing outstanding customer service, ensuring high levels of customer satisfaction, and surpassing company expectations. Familiarity with the jiu-jitsu industry is advantageous.
Work Schedule: Full-time, Monday to Friday, 8:45 AM - 5:15 PM
Compensation: $18.00 per hour
Benefits:
- Vacation: Starting with 1 week per year, increasing to 2 weeks per year
- Group Health Insurance
- Paid Holidays
- 401k with employer matching
- Employee Discounts
- Opportunity to be part of a growing business with a positive work culture
- Career advancement opportunities
Sales Responsibilities:
- Deliver high levels of customer satisfaction through excellent sales service
- Assess customer needs and provide assistance and information on product features
- Proactively drive sales by going the extra mile
- Maintain assigned areas in a presentable and stocked condition
- Stay informed about products offered and discuss available options
- Cross-sell products effectively
- Collaborate with team members to meet customer needs
- Build and maintain productive relationships with customers
Customer Service Responsibilities:
- Manage a high volume of incoming calls efficiently
- Identify and assess customer needs to ensure satisfaction
- Address complaints and provide appropriate solutions and alternatives promptly
- Maintain records of customer interactions and process accounts
- Adhere to communication procedures, guidelines, and policies
- Engage with customers proactively
Qualifications:
- Proven experience as a sales associate or relevant customer support role
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Strong communication and interpersonal skills
- Familiarity with CRM systems and practices
- Customer-oriented with the ability to adapt to various personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High School Diploma or Equivalent
- Minimum of 36 months of Sales & Customer Service experience
Equal Opportunity Employer: We are committed to providing equal employment opportunities and prohibit discrimination or harassment based on any characteristic protected by law.
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