Hardware Support Manager
2 weeks ago
LVT Corp is a pioneering company dedicated to enhancing global safety and security through innovative, rapidly deployable security hardware. Our cutting-edge SaaS platform empowers businesses to secure their environments with intelligent automation and actionable insights.
About This RoleAs a Hardware Support Manager at LVT Corp, you will oversee a team of skilled Hardware Support Specialists who ensure the optimal performance of our units' mechanical and electrical components. Your responsibilities will include:
Key Responsibilities- Create comprehensive candidate profiles for each team member, outlining qualification requirements and compensation ranges.
- Recruit and hire talented individuals who embody our core values and can contribute to the team's success.
- Develop and implement efficient work schedules based on productivity and daily workload metrics.
- Anticipate and adapt to future workload changes, ensuring seamless shift coverage.
- Enforce time-off and sick-leave policies to guarantee adequate shift coverage.
- Provide thorough training to new hires, equipping them with the necessary skills to excel in their roles.
- Continuously evaluate and improve team processes, communicating changes through regular team trainings.
- Identify knowledge gaps within the team and offer mentorship to address mistakes and enhance performance.
- Utilize metrics to demonstrate the team's impact on unit uptime and time-to-resolution, highlighting areas for improvement.
- Collaborate with other managers to align execution, reduce friction, and increase the success rate of resolving incoming issues without escalation.
- Proven expertise in troubleshooting low-voltage systems.
- At least 3 years of experience leading a team and holding them accountable to KPIs.
- Demonstrated ability to develop effective solutions to complex problems with minimal information.
LVT Corp offers a unique work environment that fosters growth, innovation, and employee satisfaction. As a leader in the industry, we provide:
- A founder-led and employee-driven company culture.
- The opportunity to build and contribute to a mission-driven organization.
- Value-centric decision-making that prioritizes employee well-being.
- A stable and hyper-growth environment that offers opportunities for professional development.
- A comprehensive benefits package, including health, vision, and dental insurance, 401(k) matching, and paid parental leave.
- Stock options and ownership opportunities for full-time employees.
- A range of employee perks, including charitable opportunities, wellness programs, and scholarship support.
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