Enterprise Customer Success Manager

8 hours ago


American Fork, Utah, United States LVT Corp Full time
About LVT Corp

LVT Corp is a pioneering company dedicated to making the world a safer and more secure place through innovative security hardware and software solutions. Our cutting-edge technology enables the rapid deployment of security systems, making it easy to secure any physical environment through intelligent automation and actionable insights.

About This Role

We are seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our enterprise-level clients, ensuring their satisfaction, and driving the successful adoption of our solutions.

Responsibilities
  1. Customer Relationship Management
    • Develop and maintain strategic relationships with key stakeholders within client organizations.
    • Act as the primary point of contact for enterprise customers, addressing inquiries, concerns, and ensuring overall customer satisfaction.
  2. Onboarding and Implementation
    • Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients.
    • Provide guidance and support during the implementation phase, ensuring clients maximize the value of LVT Corp's solutions.
  3. Training and Education
    • Conduct training sessions to educate clients on the full capabilities of our products.
    • Keep clients informed about new features, updates, and best practices to optimize their use of LVT Corp's solutions.
  4. Account Health Monitoring
    • Proactively monitor customer accounts to identify potential issues and address them before they escalate.
    • Work closely with the technical support team to resolve any technical issues promptly.
  5. Renewal Management
    • Collaborate with the sales team to ensure timely renewal of contracts.
    • Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
  6. Feedback Collection
    • Gather feedback from customers and communicate insights to internal teams for product improvement.
    • Advocate for customer needs within the organization to drive continuous enhancement of our solutions.
Qualifications
  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in a customer success or account management role, preferably in the enterprise technology sector.
  • Strong understanding of video surveillance, analytics, or related technologies.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and derive actionable insights.
  • Proactive problem-solving skills and a customer-centric mindset.


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