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Membership Services Coordinator
2 months ago
Customer Engagement Specialist
Position Overview: The Customer Engagement Specialist plays a crucial role in enhancing member experiences and promoting wellness initiatives. This part-time position is designed for individuals who are passionate about health and fitness and are eager to assist others in achieving their wellness objectives.
Key Responsibilities:
- Provide exceptional customer service through membership and program sales.
- Oversee facility operations, ensuring cleanliness and safety standards are met.
- Support members in their health journeys by offering personalized assistance and guidance.
- Engage in various duties throughout the year, including childcare program registration and facility maintenance projects.
- Contribute to the development and execution of community-oriented programs and services.
Qualifications:
Job Levels:
- Entry Level: $12.50/hr
- Intermediate Level: $13.50/hr
- Advanced Level: $15.00/hr
Experience:
- Less than 2 years of customer service or health/fitness experience for entry-level.
- 2+ years for intermediate level.
- 4+ years for advanced level.
Training/Certification:
- Must obtain CPR/AED and First Aid certification within 90 days of hire.
- Training in ActiveNet and MotionVibe is required.
- Completion of the 'Listen First' training course is necessary.
Education:
- High school diploma or equivalent is preferred.
- Further education, such as an Associate or Bachelor’s degree, is advantageous.
Skills:
- Strong communication and management skills.
- Proficiency in Microsoft Office.
- Ability to work effectively in a team-oriented environment.
All candidates must be at least 18 years old and pass required training and certification programs. The YMCA of Honolulu is an equal opportunity employer.