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Membership Services Coordinator

2 months ago


New York, New York, United States YMCA of Honolulu Full time

Customer Engagement Specialist

Position Overview: The Customer Engagement Specialist plays a crucial role in enhancing member experiences and promoting wellness initiatives. This part-time position is designed for individuals who are passionate about health and fitness and are eager to assist others in achieving their wellness objectives.

Key Responsibilities:

  • Provide exceptional customer service through membership and program sales.
  • Oversee facility operations, ensuring cleanliness and safety standards are met.
  • Support members in their health journeys by offering personalized assistance and guidance.
  • Engage in various duties throughout the year, including childcare program registration and facility maintenance projects.
  • Contribute to the development and execution of community-oriented programs and services.

Qualifications:

Job Levels:

  • Entry Level: $12.50/hr
  • Intermediate Level: $13.50/hr
  • Advanced Level: $15.00/hr

Experience:

  • Less than 2 years of customer service or health/fitness experience for entry-level.
  • 2+ years for intermediate level.
  • 4+ years for advanced level.

Training/Certification:

  • Must obtain CPR/AED and First Aid certification within 90 days of hire.
  • Training in ActiveNet and MotionVibe is required.
  • Completion of the 'Listen First' training course is necessary.

Education:

  • High school diploma or equivalent is preferred.
  • Further education, such as an Associate or Bachelor’s degree, is advantageous.

Skills:

  • Strong communication and management skills.
  • Proficiency in Microsoft Office.
  • Ability to work effectively in a team-oriented environment.

All candidates must be at least 18 years old and pass required training and certification programs. The YMCA of Honolulu is an equal opportunity employer.