Membership Ambassador
1 week ago
The Membership Concierge III is a key role in delivering exceptional customer service to all members and guests. This position plays a vital part in promoting Life Time's services, assisting with the buying experience, and contributing to club acquisition and retention goals. As a leader on The Concierge Team, you will share expertise and model behaviors that drive a culture of service, fostering a fun and healthy work environment while building value-based relationships that increase brand loyalty and support members in achieving their healthy way of life goals.
Key Responsibilities
- Facilitate a seamless check-in process for members and guests entering the club
- Monitor and handle incoming phone calls from members and guests, providing timely and effective solutions
- Stay up-to-date on club programming, events, pricing, and policies to educate members and guests
- Proactively build relationships with members and guests, creating memorable service experiences
- Assist members with account maintenance, processing member needs, changes, and transactions, including program, service, and product payments
- Collaborate with the Certified Retention Team to assist members requesting to cancel their membership, offering options and facilitating the best solution
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions and ensure customer satisfaction
- Customize the buying experience for prospective members by encouraging involvement with amenities and programs aligned to their interests and needs
- Communicate with members and prospective members via email or phone in a manner aligned with Life Time's brand
- Complete administrative duties, club paperwork, and cash drawer reconciliation
- High School graduate or equivalent
- Minimum of 1-year customer service experience
- Minimum of 1-year sales experience
- Completion of Membership Sales Certification within 60 days of hire
- Completion of Retention Specialist Certification within 60 days of hire
- Bachelor's Degree in Hospitality or related field
- Fitness industry knowledge
This is an hourly position with wages starting at $21.50 and paying up to $29.00, based on experience and qualifications. Life Time is an equal opportunity employer, committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual.
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