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Logistics Account Manager

2 months ago

Chicago, Illinois, United States Echo Global Logistics Full time

Echo Global Logistics is seeking a skilled and detail-oriented professional to join our Sales Operations Department as an Account Executive. This role is responsible for supporting our sales team in delivering exceptional service to our clients by managing all aspects of their shipping needs.

This includes providing quotes for shipments, identifying and resolving exceptions in the booking and tracking process, and working closely with clients to ensure their needs are met. As an Account Executive, you will be an integral part of our team, contributing to Echo's growth and success by building and maintaining strong relationships with key accounts.

Key Responsibilities:

  • Utilize Echo's proprietary software to manage all shipments assigned to your team
  • Schedule pickup and delivery appointments based on customer-specific needs and priorities
  • Work with internal partners to ensure all client shipments are proactively booked and tracked for on-time pickup and delivery
  • Maintain and follow current operating procedures
  • Partner with and mentor Logistics Coordinators to share workload and prioritize tasks based on client needs
  • Be an expert in using Echo's proprietary technology to perform all tasks required to fulfill client requests
  • Collaborate with multiple sales reps across multiple sales managers

Requirements:

  • BA/BS degree preferred
  • Relevant experience in logistics, supply chain, or transportation industries preferred but not required
  • Excellent written and verbal communication skills
  • Proficient in Windows Operating Systems and Microsoft Office suite
  • Proven track record of exceptional customer service and handling customer issues
  • Strong inter-departmental and client relationship-building skills
  • Ability to thrive in a fast-paced, competitive environment that requires multi-tasking and problem-solving

What We Offer:

  • Competitive base salary with exceptional benefits (medical, dental, vision, disability, and life insurance, as well as 401K with company match, pet insurance, and more)
  • Opportunities for professional growth and internal advancement
  • A collaborative, upbeat, and inclusive work environment
  • Work-life balance and flexible work accommodations
  • Lifestyle and wellness perks (PTO, commuter benefits, gym membership discounts, etc.)

Work Environment/Physical Demands Summary:

This role operates in an office environment and requires the use of a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear.