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Front Desk Coordinator

2 months ago

Bethesda, Maryland, United States KureSmart Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at KureSmart. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and their families, while ensuring the smooth flow of patient information across the continuum of care.

Key Responsibilities
  • Collect and verify demographic, insurance, and financial information, and enter it into our Electronic Medical Record (EMR) system.
  • Assist patients with Phreesia tablets and medical forms, as needed.
  • Collect co-pays, co-insurances, deductibles, and past due balances for all patients, and perform daily reconciliation of all money collected.
  • Process patient intake forms and schedule follow-up appointments through EMR.
  • Organize and perform work effectively and efficiently, demonstrating standards of performance ownership, teamwork, communication, and compassion that support patient satisfaction and principles of service excellence.
Requirements
  • High School Diploma or equivalent.
  • Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
  • Excellent written and oral communication skills, including exceptional customer service.
  • Ability to establish and maintain effective working relationships with doctors, clinical staff, other co-workers, and the public.
  • Ability to work individually as well as within a team.
  • Ability to accurately collect and maintain money.
  • Ability to follow both verbal and written instructions.
  • Ability to work a flexible schedule.
  • Ability to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
Preferred Qualifications
  • Associate's Degree from an accredited college or university.
  • One (1) year of prior experience working with an Electronic Medical Record (EMR).

Why Join Our Team?

KureSmart is a dynamic and growing healthcare organization that values its employees and provides opportunities for professional growth and development. We offer a competitive salary and benefits package, as well as a collaborative and supportive work environment.