Front Desk Associate

3 weeks ago


Bethesda, Maryland, United States Equinox Full time
Front Desk Associate Job Description

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.

Key Responsibilities:

  • Professionally greet members and guests, providing a warm and welcoming atmosphere
  • Scan membership IDs and update member accounts as needed
  • Answer phones and respond to member inquiries in a timely and professional manner
  • Provide assistance with member questions, concerns, and discrepancies
  • Maintain a clean and organized work area, ensuring a positive environment for members and staff
  • Ability to work a variety of shifts, including opening, closing, and mid-day shifts
  • Provide exceptional customer service to members, prospective members, and guests
  • Aid other departments with related tasks as needed

Requirements:

  • Minimum of 1 year of customer service experience or related experience
  • High school diploma or equivalent required
  • Reliable, professional, and computer literate
  • Ability to effectively communicate in person, via email, and via phone

Essential Physical Requirements:

  • Ability to perform all essential physical aspects of the position, including standing for long periods, sitting, walking, squatting, stooping, reaching, and bending
  • Ability to perform pushing, pulling, and lifting up to 50lbs

What We Offer:

  • Complimentary club membership
  • Perks and incentives with our products and services, including personal training, Pilates, spa, and shop

Equinox is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.


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