Front Desk Representative

3 weeks ago


Bethesda, Maryland, United States Marriott Full time

Job Summary

We are seeking a skilled and enthusiastic Front Desk Agent to join our team at Marriott. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for all guests.

Key Responsibilities

  • Process guest arrivals and departures, including check-in and check-out procedures
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Provide information and recommendations on local attractions and services
  • Manage guest requests and concerns, including room assignments and amenities
  • Work collaboratively with other hotel staff to ensure seamless guest experiences

Requirements

  • High school diploma or equivalent required
  • No prior work experience necessary, but a positive attitude and excellent communication skills are essential
  • Ability to work in a fast-paced environment and multitask with ease
  • Strong problem-solving skills and attention to detail
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer

  • A competitive hourly rate of $19.07 to $20.50
  • A comprehensive benefits package, including health insurance, paid time off, and life insurance
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

About Marriott

Marriott International is a global hospitality company with a portfolio of brands that include Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional customer service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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