Front Desk Ambassador
4 weeks ago
Congressional Country Club is seeking a highly skilled and customer-focused Front Desk Concierge to provide exceptional service to our members and guests. As a key member of our front office team, you will be responsible for ensuring a world-class experience for all who visit our club.
The ideal candidate will have a passion for delivering outstanding customer service, a strong work ethic, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Assist members and guests with all front office-related tasks, including registration, room assignments, and special requests
- Work closely with the Director of Youth Activities to develop and implement sleeping room amenity strategies
- Provide exceptional service to members and guests, ensuring a positive and memorable experience
- Manage room keys, process check-ins and check-outs, and maintain accurate records
- Process mail, packages, and messages, and ensure timely delivery to members and guests
- Count the bank at the beginning and end of every shift, and maintain accurate records
- Coordinate guestroom maintenance work with the Engineering and Maintenance departments
- Maintain a clean and organized front desk area, and ensure all necessary supplies are available
- Two years of customer service and hospitality experience required
- College degree preferred
- Proficient in Microsoft Excel, Word, Outlook, and Publisher
- Complimentary meals and parking
- Health, dental, and vision insurance
- FSA and 401K with match
- Employee discounts on golf, tennis, and fitness apparel
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