Customer Service Lead
2 days ago
At Burlington, we're seeking a talented Customer Service Lead to join our team in Richmond, Virginia. As a key member of our store team, you will play a vital role in delivering exceptional customer service and driving sales growth.
Job Summary:
The Customer Service Lead is responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide friendly and professional service at all times. You will lead by example, approaching your work with our company's philosophy and core values in mind.
Key Responsibilities:
- Model company core values and Our Burlington philosophy in daily interactions with customers and associates.
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus.
- Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
Requirements:
- Candidates must be able to work a flexible schedule, including evenings, weekends, and holidays as required.
- Ability to lift and move boxes weighing 40 lbs. or more, as well as stand and walk for extended periods.
Benefits:
- Competitive hourly rate: $13-$15 per hour (estimated based on location and experience).
- Flexible scheduling to accommodate various lifestyles.
- Opportunities for professional growth and development within the company.
We are an equal opportunity employer committed to diversity and inclusion. If you are a motivated and customer-focused individual who thrives in a fast-paced retail environment, we encourage you to apply for this exciting opportunity.
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