Customer Service Representative

4 days ago

Richmond, California, United States Food Lion Full time

Job Title: Customer Service Representative

Estimated Salary: $40,000 - $60,000 per year

Company Overview

Food Lion is a leading grocery store chain in the Southeastern and Mid-Atlantic states. We have been serving our communities since 1957 and employ over 82,000 associates.

We are committed to providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards.

Job Description

As a Customer Service Representative, you will be responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual.

You will also be responsible for maximizing sales through excellent customer service and ensuring that store office functions are completed accurately and on time.

Duties and Responsibilities:

  • Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience
  • Greet each customer and use their name whenever possible
  • Avoid personal conversations with other associates when customers are present
  • Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
  • Perform the task of the customer lead as needed to ensure service standards are maintained
  • Maintain alertness and call for assistance when needed to service customers per service standards
  • Be courteous and helpful to other associates
  • Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code
  • Adhere to all company guidelines, policies, and standard practices
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front end
  • Successfully complete computer-based training (CBT) and training aid courses
  • Perform all other duties as assigned
Required Skills and Qualifications

To be successful in this role, you should have:

  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Benefits

At Food Lion, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Others

Please note that this job description is not exhaustive and you may be required to perform other duties as assigned by your supervisor.

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