Customer Service Representative

2 days ago


Richmond, California, United States CarMax Full time
About the Role

As a Customer Service Representative at CarMax, you will be the vital link between customers' at-home and in-store experience, providing a seamless process. Your role will involve responding to sales leads and customer inquiries, ensuring customers can buy their desired vehicle in a way that suits them.

We are seeking a highly motivated and results-driven individual to join our team as a Sales Experience Specialist. In this role, you will connect with inbound customers online and over the phone to find out what they want and need from their next car purchase. You will use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.

In this Client Engagement Consultant position, you will play a crucial role in guiding customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. Your primary objective will be to ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.

We estimate the salary for this role to be around $45,000 - $60,000 per year, depending on your location and experience. With regular shifts and opportunities for advancement, this is an excellent opportunity for those looking to grow their career in the retail industry.



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