Customer Service Associate

2 days ago


Richmond, California, United States HomeTeam Pest Defense Full time
Job Description

We are seeking a highly skilled CUSTOMER SERVICE ASSOCIATE to join our team at HomeTeam Pest Defense. This is an exciting opportunity for individuals who enjoy providing exceptional customer experiences and want to be part of a dynamic and growing company.

Responsibilities:
  • Provide positive customer experiences through regular communication with internal and external customers
  • Answer questions, research problems, resolve issues, and provide pricing information to customers
  • Schedule various pest and builder-related services using Route Point software
  • Resolving customer problems with invoices and billing questions in a timely and professional manner
  • Conduct telephone conversations with customers about issues surrounding their service
  • Enter service-related notes in system software
  • Provide general marketing information to prospects and customers as requested
  • Follow up with customers for re-treats, initial services, and current customers as directed
  • Maintain accurate records of customer interactions and correspondence
Benefits:
  • Competitive pay rate: $16-$18 hourly, plus bonus opportunities
  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • 401(k) plan with company match up to 6%
  • Paid Time Off (PTO) and holidays
  • Employee discounts on HomeTeam services
  • Tuition reimbursement program
  • Dependent scholarship awards
  • Opportunities for career advancement within the company


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