Automotive Customer Service Specialist
2 weeks ago
We are seeking a dedicated Service Advisor to enhance our esteemed team. Are you the ideal candidate?
Do you excel in communication and strive to provide an outstanding experience for every customer?
Our Service Advisors are unique, and we anticipate results that surpass industry standards.
What Sets Us Apart:
- Family-owned Business: We prioritize a nurturing and positive workplace where you can advance your career. We are not part of a franchise or a national chain.
- Selective Hiring: We aim to recruit only the top talent. Be prepared to demonstrate why you are the best fit for this position. If you genuinely wish to be part of our team, you must distinguish yourself.
- Commitment to Outstanding Service: We are passionate about exceeding customer expectations with every interaction.
$80,000 - $115,000 annually
Key Responsibilities:- Greet customers warmly, actively listen to their concerns, and accurately evaluate their vehicle issues.
- Collaborate closely with technicians during inspections to ensure comprehensive and documented evaluations.
- Clearly communicate service recommendations and options to customers, taking the time to educate them so they can make informed decisions regarding their vehicle's maintenance and repairs.
- Deliver exceptional customer service throughout the repair process, ensuring that the service you provide earns referrals from satisfied customers.
- Keep customers informed throughout the repair process, ensuring they feel at ease every step of the way while we care for their vehicle.
- Provide outstanding follow-up service to each customer, ensuring they had a positive experience and that all their concerns have been addressed, while also reminding them of their next service appointment. Your goal should be to think about their vehicle so they don’t have to.
- Basic understanding of vehicle service and maintenance.
- Exceptional active listening, written, and verbal communication skills.
- A collaborative team player committed to going the extra mile for colleagues and customers.
- Valid driver's license.
- Willingness to engage in continuous learning and professional development.
- Competitive spirit with a determination to succeed daily.
- Accountability for personal and team mistakes; understanding that perfection is unattainable and excuses are not welcome.
- Ability to build rapport with every individual you encounter, becoming someone they recommend to family and friends.
- Take pride in every aspect of your role, willing to exceed expectations, and open to acquiring new skills.
We are one of the oldest and largest full-service automotive repair facilities in the area.
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