Customer Service Advocate

2 weeks ago

Southaven, Mississippi, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

As a part-time entry-level associate, you will enjoy numerous benefits based on your role and tenure, including:

  • Backup childcare options
  • Tuition assistance for you and your dependents
  • Generous employee discounts
  • Medical and dental coverage, along with paid time off
  • Rewards and discounts for engaging with new products
  • Opportunities for self-paced learning in various areas such as sales, leadership, time management, and inclusion & diversity.

Customer Experience Specialists serve as the face of Best Buy, dedicated to understanding and fulfilling the immediate and future needs of our customers. By building lasting relationships, specialists provide tailored and personalized service that enhances the customer experience.

Our specialists receive comprehensive training to effectively recommend the right products and services. This training covers essential skills in delivering exceptional product knowledge and customer service within a customer-focused environment. You will be trained in the department that aligns with your interests and will have the chance to learn about exciting new product categories as they emerge.

At Best Buy, we strive to create an inclusive work environment where every employee feels valued and contributes to our shared mission. We are committed to being a leading company for both our customers and employees by embracing individuals from diverse backgrounds and identities. Our diverse customer base drives our commitment to reflect the communities we serve within our workforce.

We prioritize building long-term relationships with our applicants, employees, and customers. If you thrive in an environment that fosters individual and team success, you will find a great fit here.

Key Responsibilities

  • Greet and engage customers warmly and enthusiastically.
  • Utilize your skills and knowledge to recommend products and services that meet customers' current and future needs.
  • Act as a brand ambassador, combining your passion for the Best Buy brand, customer service, and technology to serve our customers.
  • Assist customers with their sales orders, returns, and exchanges.
  • Apply your knowledge and expertise through continuous learning and self-development.
  • Leverage available tools to stay updated on skills and promotional initiatives.
  • Support profitable growth during critical business periods while maintaining a customer-centric approach.
  • Ensure your department is clean, well-stocked, and properly merchandised.
  • Collaborate effectively with supervisors and associates across departments.

Basic Qualifications

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates your availability, including weekends, nights, and holidays.

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