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Optical Service Specialist

2 months ago

Southaven, Mississippi, United States Stanton Optical Full time

Position Title: Optical Service Specialist

Location: On-site Store Location

Are you passionate about enhancing the lives of others? As an Optical Service Specialist at Stanton Optical, you will be the welcoming presence that creates a positive atmosphere for every visitor entering our store. Your role is crucial in facilitating a seamless connection between our clinical services and retail offerings. You will provide outstanding customer service, drive sales, and foster collaboration between our retail and clinical teams.

About Stanton Optical:

Stanton Optical is among the fastest-growing full-service optical centers in the nation, dedicated to delivering exceptional customer service and high-quality eyewear at competitive prices. We proudly feature some of the most recognized optical brands available.

Our team embodies the Vision, Mission, and Values of our parent company, Now Optics:

Vision: Transforming the eye care experience for everyone

Mission: Streamlining eye care

Values (iCARE):

  • Integrity: Building trust through honest communication and fulfilling commitments
  • Collaboration: Merging diverse talents, proactive communication, and embracing innovative ideas
  • Accountability: Taking ownership, acting with initiative, and being responsible for results
  • Respect: Prioritizing human connections, demonstrating empathy, and nurturing transparent relationships
  • Empowerment: Making purpose-driven decisions, valuing others, and caring for those we serve

Why Consider a Role with Us?

  • We are a rapidly expanding, founder-led eye care provider in the US, committed to making quality eye care accessible to everyone.
  • We offer a flexible work environment that encourages creativity and innovation, where your ideas for business improvement are appreciated.
  • Enjoy comprehensive benefits including medical, dental, and prescription coverage, life insurance, complimentary eyewear, and more.
  • Opportunities for professional development, promotions, and recognition through our programs
  • Enhanced employee benefits such as free eyewear, discounts for friends and family, and competitive commissions
  • Collaborate with a motivated team of professionals

Key Responsibilities:

  • Greet patients and customers warmly, understand their needs, ensure a memorable experience, and promote available products and services.
  • Foster strong collaboration between retail and professional services teams
  • Manage appointments, input patient data, conduct preliminary tests, and assist in resolving patient concerns
  • Uphold brand standards through cleanliness, handle customer repairs, and ensure accurate and timely order delivery
  • Monitor lab area for compliance with standards, report equipment issues, and ensure order accuracy
  • Track and fulfill delivery commitments to patients for exceptional service
  • Perform any other assigned duties as necessary

Essential Qualifications:

  • High school diploma or equivalent
  • 2+ years of delivering outstanding customer service
  • Effective communication skills with diverse groups
  • Active listening, empathy, and problem-solving abilities
  • Collaborative and respectful team player
  • Results-oriented, adaptable, and capable of multitasking in a dynamic environment
  • Commitment to customer satisfaction and positive interactions

Now Optics operating as Stanton Optical is committed to providing equal employment opportunities. We uphold non-discrimination in all employment decisions, considering qualifications and job requirements above all else, irrespective of race, color, religion, sex, national origin, age, disabilities, or any other protected status under applicable laws.