Optical Customer Service Specialist

1 week ago

Southaven, Mississippi, United States Stanton Optical Full time

Position Title: Optical Customer Service Specialist

Role Overview:

Are you passionate about enhancing the customer experience? As an Optical Customer Service Specialist, you will be the welcoming presence that ensures every visitor has a positive interaction. Your role is vital in bridging the gap between clinical services and retail, providing exceptional service to our clientele while driving sales and fostering a strong relationship between our retail and clinical teams.

About Stanton Optical:

Stanton Optical is a leading name in the optical retail industry, dedicated to delivering high-quality eyewear and unparalleled customer service. Our commitment to excellence has positioned us as one of the fastest-growing optical centers in the nation, where we prioritize the needs of our customers and offer a diverse range of sought-after eyewear brands.

Core Values:

  • Integrity: Building trust through transparent communication and fulfilling commitments.
  • Collaboration: Embracing diverse talents and innovative ideas to enhance our services.
  • Accountability: Taking initiative and responsibility for our actions and outcomes.
  • Respect: Valuing human connections and fostering empathy in all interactions.
  • Empowerment: Making informed decisions that benefit our customers and team.

Why Work with Us?

  • Be part of a rapidly expanding, founder-led optical provider committed to accessible eye care.
  • Enjoy a flexible work environment that values your creative input and innovative ideas.
  • Receive comprehensive benefits, including medical, dental, and life insurance, along with free eyewear.
  • Explore opportunities for professional development and career advancement.
  • Benefit from employee perks such as discounts for friends and family and competitive commission structures.
  • Collaborate with a dynamic team of professionals dedicated to excellence.

Key Responsibilities:

  • Greet patients and customers with warmth, understanding their needs to ensure a memorable experience.
  • Facilitate strong collaboration between retail and clinical service teams.
  • Manage patient appointments, data entry, and preliminary testing while addressing any patient concerns.
  • Uphold brand standards through effective housekeeping and oversee customer repairs and order deliveries.
  • Monitor the lab area for compliance with standards and report any equipment issues.
  • Ensure timely delivery commitments to patients for exceptional service.
  • Perform additional duties as assigned to support team objectives.

Essential Qualifications:

  • High school diploma or equivalent.
  • A minimum of 2 years of experience in customer service.
  • Strong communication skills with diverse populations.
  • Active listening, empathy, and problem-solving skills.
  • A collaborative team player with a respectful attitude.
  • Results-oriented, adaptable, and capable of multitasking in a fast-paced environment.
  • A genuine passion for customer satisfaction and positive engagement.

Stanton Optical is an equal opportunity employer, committed to non-discrimination in all employment decisions. We value qualifications and job requirements above all else, regardless of race, color, religion, sex, national origin, age, disabilities, or any other protected status.

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