Technical Service Specialist

4 weeks ago


Spartanburg, South Carolina, United States Contec, Inc. Full time
Job Summary:

The Technical Service Specialist plays a vital role in the success of Contec, Inc. by analyzing and resolving technically oriented product or application-related customer issues. This position requires a strong understanding of products and applications, as well as effective communication and problem-solving skills.

Key Responsibilities:

Communicate with Business Unit Managers, field Sales Representatives, Product Managers, or Marketing Managers to identify, prioritize, and fulfill customer technical support opportunities.
Ensure that Contec products, services, and support materials meet the needs of the customer, either as requested, or by proper modifications.
Develop documentation to describe new product requirements and communicate this to Sales Managers, Product Managers, R&D Manager, and company leadership.
Learn and apply market-pertinent improvements in applicable technologies, assist in defining concepts, developing prototypes, and testing to prove the concept.
Provide support to new product implementation teams to develop proper tools and training materials, and provide training internally and externally in support of the product launch.

Requirements:

A Bachelors Degree (B.A. or B.S.) or equivalent from four-year college specializing in a technical (Engineering or Science) or business-related field; or five (5) to seven (7) years related experience; or equivalent combination of education and experience. At least two (2) years of sales or customer support/technical service experience is strongly preferred.

Benefits:

Competitive market salary with annual incentive, PTO starting at 17 days, 10 company observed holidays plus 1 floating holiday, Community service PTO (up to 40 hours annually), insurance benefits, 401k and a company match, tuition reimbursement opportunities, family benefits, and onsite amenities.

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