IT Support Specialist
4 weeks ago
We are seeking a skilled IT Support Specialist to join our team at the State of South Carolina. As a Technical Assistance Provider, you will be the first point of contact for customers seeking technical assistance in person, over the phone, or via email. Your primary responsibility will be to provide accurate information on IT products or services, determine the best solution based on the issue and details provided by customers, and maintain and track equipment, check-out/in equipment, and inventory software media and licensing.
Responsibilities
- Serve as the first point of contact for on-site customers seeking technical assistance.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Provide accurate information on IT products or services.
- Determine the best solution based on the issue and details provided by customers.
- Maintain and track equipment, check-out/in equipment, and inventory software media and licensing.
Requirements
- High School Diploma required.
- Experience in customer service role.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
- Excellent spoken and written communication skills.
- Customer-oriented and cool-tempered.
Preferred Qualifications
- IT Technician Support experience.
- Experience with troubleshooting desktops, portable devices, web-based applications, and locally installed applications.
- Experience in support of end user technical experiences in an enterprise environment.
Benefits
The State of South Carolina offers eligible employees generous benefits, including health and dental insurance, retirement and savings plan options, and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
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