Technical Service Specialist
3 days ago
Job Summary:
The Technical Service Specialist plays a crucial role in the success of Contec, Inc. by analyzing and resolving customer issues related to products and applications. This position requires strong technical knowledge, effective communication skills, and the ability to work closely with various teams within the organization.
Key Responsibilities:
- Communicate with Business Unit Managers, Sales Representatives, Product Managers, and Marketing Managers to identify and fulfill customer technical support opportunities.
- Ensure that Contec products, services, and support materials meet customer needs, either as requested or through modifications.
- Develop documentation to describe new product requirements and communicate with Sales Managers, Product Managers, R&D Manager, and company leadership.
- Apply market-pertinent improvements in applicable technologies and assist in defining concepts, developing prototypes, and testing.
- Provide support to new product implementation teams, develop tools and training materials, and provide training internally and externally.
- Interact with vendors to ensure correct components or raw materials and participate in cross-departmental teams to improve technical and business matters.
Requirements:
- Bachelor's Degree in a technical or business-related field or equivalent experience.
- At least two years of sales or customer support/technical service experience.
Benefits:
- Competitive market salary with annual incentive.
- PTO starting at 17 days.
- 10 company observed holidays plus 1 floating holiday.
- Community service PTO (up to 40 hours annually).
- Insurance benefits, including medical, dental, vision, short and long-term disability, life insurance.
- Flexible Spending Accounts and 401k with company match.
- Tuition Reimbursement Opportunities.
- Family Benefits.
Work Environment:
Contec, Inc. is an ISO 9001 certified organization with a hybrid work option. The company offers onsite amenities, including gyms, health clinics, and canteens. The Technical Service Specialist will work closely with various teams to achieve company goals and objectives.
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