IT Support Specialist

4 weeks ago


Spartanburg, South Carolina, United States State of South Carolina Full time
Job Summary

We are seeking a skilled IT Support Specialist to provide technical assistance to our customers. The ideal candidate will have excellent communication skills and the ability to diagnose and resolve technical issues.

Key Responsibilities
  • Provide technical assistance to customers via phone, email, or in-person
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Provide accurate information on IT products or services
  • Determine the best solution based on the issue and details provided by customers
  • Maintain and track equipment, checks-out/in equipment, inventories software media and licensing

Requirements
  • High School Diploma required
  • Experience in customer service role
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent spoken and written communication skills
  • Customer-oriented and cool-tempered

Preferred Qualifications
  • IT Technician Support experience
  • Experience with troubleshooting desktops, portable devices, web-based applications, and locally installed applications
  • Experience in support of end user technical experiences in an enterprise environment

About the Agency
The State of South Carolina offers a range of benefits to its employees, including health and dental insurance, retirement and savings plan options, and paid vacation and sick leave. We are an affirmative action and equal opportunity employer for all qualified persons regardless of race, color, sex, including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.

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