Manager, Customer Service Operations

2 weeks ago


Wilmington, North Carolina, United States Compass Group, North America Full time

Company Overview

Compass Group, North America is a leader in providing exceptional food and service solutions. Our commitment to excellence is reflected in our innovative approach to workplace dining and employee engagement.

Position Summary

As a Manager of Customer Service Operations, you will play a pivotal role in enhancing client satisfaction and ensuring operational efficiency. Your responsibilities will include:

  • Conducting site assessments and fostering client loyalty.
  • Supporting new branch openings and ensuring compliance with industry standards.
  • Implementing strategies to minimize waste and enhance service quality.
  • Collaborating with local management to develop sales initiatives that drive profitability.
  • Enhancing the customer experience at the point of sale through effective communication and service delivery.
  • Monitoring retail pricing strategies and promoting product offerings to boost sales.
  • Ensuring adherence to merchandising standards and conducting performance evaluations.
  • Occasionally fulfilling the duties of a Route Driver, which includes delivering products and maintaining equipment.

Preferred Qualifications

  • A Bachelor’s degree is preferred; however, a combination of education and experience may be considered.
  • Minimum of 3 years of driving experience is required.
  • Possession of a valid Non-CDL Class C driver's license and a clean driving record.
  • Experience in customer service, with a preference for 1-2 years in a related role.
  • Familiarity with route management and retail operations is advantageous.
  • Ability to operate or willingness to learn to use material handling equipment.
  • Experience in the food and beverage sector is a plus.
  • Strong communication skills are essential.
  • Willingness to travel to client locations as needed.
  • A passion for delivering outstanding service to clients and customers.
  • Ability to lift up to 50 lbs consistently.

Benefits

Compass Group offers a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Retirement Plans
  • Paid Time Off and Holiday Time Off
  • Employee Assistance Programs
  • Flexible Spending Accounts
  • Health and Wellness Programs
  • Discount Marketplace
  • Commuter Benefits

Join us in our mission to provide exceptional service and create a positive impact in the workplace.



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