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Policy Services Coordinator

2 months ago

Wilmington, North Carolina, United States Arena Technical Resources Full time
Job Summary

Arena Technical Resources is seeking a highly skilled Policy Services Representative to join our team. As a Policy Services Representative, you will be responsible for servicing our agent partners and policyholders, providing exceptional customer service, and ensuring seamless policy administration.

Key Responsibilities
  • Respond to incoming calls and emails from policyholders and agents, providing accurate and timely information on policies, billing, coverages, and cancellations.
  • Assist agents with quoting policies, processing policy changes, and resolving customer inquiries.
  • Collaborate with internal teams to ensure accurate and efficient policy administration.
  • Develop and maintain knowledge of insurance programs, policies, and procedures.
  • Provide exceptional customer service, resolving issues and concerns in a professional and courteous manner.
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 1 year of experience in customer service, insurance, or a related field.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of insurance industry practices and regulations.
What We Offer
  • A competitive hourly pay rate of $42,000 - $55,000 per year.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.