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Customer Service Representative

2 months ago

Wilmington, North Carolina, United States N.C. Community College System Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Cashier to join our team at the N.C. Community College System. As a Cashier, you will be responsible for performing general cashiering duties, receiving student tuition and fees, issuing parking decals, and maintaining necessary records and files of transactions.

Key Responsibilities:

  • Perform general cashiering duties, including receiving student tuition and fees, issuing parking decals, and maintaining necessary records and files of transactions.
  • Provide assistance to students and the general public with inquiries and complaints, answering student complaints regarding registration fees, delinquencies, and refunds.
  • Identify customer service problems and conduct research, communicating results to students as appropriate.
  • Answer incoming telephone calls, providing general information on college registration policies and procedures as required.
  • Assist with distribution of checks to students and employees.
  • Maintain petty cash fund, balance petty cash on a regular basis.
  • Maintain parking ticket information.
  • Provide information to students regarding student health insurance.
  • Operate a variety of office equipment, input and retrieve data and text.
  • Assist with ID card production.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • One year of cash handling and customer service experience required.
  • Basic computer knowledge and proficiency in Microsoft Office.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.

Working Conditions:

This position requires the ability to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain accurate records and files. The successful candidate will be able to work independently and as part of a team, and will have excellent communication and customer service skills.

What We Offer:

The N.C. Community College System offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.