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Customer Care Associate

2 months ago

New York, New York, United States Menusifu Inc Full time

About Us:

Menusifu Inc. stands as a premier provider of restaurant point-of-sale solutions, delivering an advanced management system tailored for various dining experiences, including dine-in, take-out, and delivery services. Our innovative SaaS platform caters to a wide array of operational needs, from supply chain management to internal restaurant operations, ensuring a seamless experience for both staff and customers. With a dynamic team of over 200 professionals and multiple global offices, we are dedicated to revolutionizing the dining experience through technology.

Role Overview:

We are in search of a Customer Service Specialist to join our team, focusing on payment-related inquiries. This role involves engaging with customers through various communication channels, including phone, email, and chat, to address their concerns in alignment with our service standards.

Key Responsibilities:

  • Handle all incoming customer communications via phone, email, or chat.
  • Resolve customer inquiries effectively to ensure complete satisfaction.
  • Facilitate communication between customers and internal departments to address needs.
  • Support business policies and procedures through training and knowledge sharing.
  • Document all customer interactions accurately.
  • Continuously seek opportunities to enhance operational efficiency.
  • Collaborate with other departments to manage customer account requirements.
  • Assist in vendor management to support local operations.

Ideal Candidate Profile:

  • High School diploma or equivalent; a college degree is advantageous.
  • Exceptional verbal and written communication skills.
  • Prior experience in customer service within the payment sector is preferred.
  • At least one year of experience in a merchant service or related field.
  • Ability to navigate interactions with various businesses.
  • Experience with complex systems is beneficial.
  • Strong organizational and computer skills.

Technical Skills Required:

Successful candidates should possess proficiency in MS365 and Office applications, along with the capability to support third-party SaaS and processing systems.

What We Offer:

  • Flexible working hours.
  • A vibrant start-up culture that values openness and inclusivity.
  • A young and energetic team environment.
  • Opportunities for career advancement.
  • Comprehensive benefits package, including health, dental, and vision insurance, FSA, and PTO.
  • A mentorship program.
  • Competitive compensation.
  • Remote work options.

Join Us:

If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to explore this opportunity with us.