Customer Service Associate II

4 weeks ago


New York, New York, United States HomeGoods Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Associate II to join our team at HomeGoods. As a key member of our store team, you will play a vital role in maintaining a positive customer shopping experience and supporting the District Loss Prevention Manager and Store Management.

Key Responsibilities:

  • Maintain a professional stance in the designated area at the front of the store to act as a visual deterrent to prevent potential loss/dishonesty.
  • Review and understand the Store Emergency Response Guide to ensure a safe working environment.
  • Wear a complete Company-approved uniform, including a Body Worn Camera, to maintain a professional appearance.
  • Greet customers appropriately, demonstrate courtesy and respect, and establish a positive rapport with customers.
  • Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
  • Observe and report any suspicious behavior or critical incidents to LP or store management.
  • Perform a closing safety sweep of the store with a member of management to ensure a secure environment.

Requirements:

  • Strong verbal and written communication skills.
  • Sound decision-making skills and ability to take initiative.
  • Ability to prioritize and organize workload effectively.
  • Able to stand for long periods of time.
  • 0-2 years retail or security experience.

Benefits:

  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) Associate contributions.
  • Child care & cell phone discounts.
  • Pet & legal insurance.
  • Credit union.
  • Referral bonuses.

Starting Pay Range: $16.00 to $18.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Equal Employment Opportunity: At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Posting Notes: HomeGoods Store 0515 || 795 Columbus Ave || New York || NY || 10025



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