Customer Support Associate

4 weeks ago

New York, New York, United States Fanatics Full time

About the Role

Fanatics Collectibles is seeking a highly skilled and customer-focused individual to join our team as a Customer Support Associate. As a key member of our support team, you will play a vital role in providing exceptional customer service and support to our valued customers.

Key Responsibilities

  • Liaise between Fanatics Collectibles and consumers by supporting all inquiries and issues
  • Model exemplary service through telephone, email, and direct mail channels

Delight Consumers

Apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction

Requirements

  • Positive, consumer-minded individual with a passion to serve
  • General knowledge of trading cards and collectibles industry
  • Strong problem-solving abilities and attention to detail
  • Excellent interpersonal, verbal, and written communication skills
  • Able to multitask, prioritize, and manage time effectively
  • Proficiency in MS Word & Excel
  • Willingness to work through phone and e-mail interactions with customers
  • Willingness and ability to work flexible hours, including evenings and weekends

About Fanatics Collectibles

Fanatics Collectibles is a leading licensor, producer, designer, and seller of physical and digital trading cards, sports memorabilia, and other digital assets for entertainment and sports properties globally, as well as a manufacturer of physical and digital trading cards.

We have secured exclusive licensing arrangements with major national professional sports leagues, including the MLB, NFL and the NBA, and related players associations, to produce physical and digital trading cards and other collectibles.

Fanatics Collectibles also has partnerships with a number of individual international sports teams and leagues, as well as owners of other entertainment properties granting similar exclusive rights.

What We Offer

We offer a competitive salary range of $20-$25/hour, which represents base pay only and does not include short-term or long-term incentive compensation.

When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

Why Work with Us

We are a dynamic and growing company that is passionate about delivering exceptional customer experiences. We offer a collaborative and supportive work environment, opportunities for professional growth and development, and a comprehensive benefits package.

How to Apply

To be considered for this exciting opportunity, please submit your application through our company website at https://www.fanatics.com.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.

Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.

Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.

Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

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