Customer Experience Associate

5 days ago


New York, New York, United States Asphalt Green Full time
{"title": "Customer Experience Associate", "description": "About the Role

Asphalt Green is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and memorable experience at our facility.

Key Responsibilities
  • Warmly greet and welcome members, guests, and visitors with a positive attitude
  • Proactively manage and resolve customer complaints and issues professionally
  • Assist with check-in/check-out procedures to ensure a smooth and efficient process
  • Provide accurate information about programs, services, and membership options
  • Monitor facility access and enforce security and safety protocols
  • Support membership sales by explaining benefits and processing enrollments, including printing membership cards
  • Maintain a clean and organized front desk and lobby area
  • Distribute towels to guests and process transactions via POS
  • Handle phone inquiries and direct calls to the appropriate departments
  • Assist with administrative tasks such as data entry, filing, and record maintenance
  • Collaborate with team members to create a positive and cohesive work environment
  • Serve as a resource and provide information to Asphalt Green program staff
Perks
  • Competitive hourly rate of $18.00 to $20.00 based on experience
  • Free access to our state-of-the-art fitness facilities
  • Opportunities for growth and professional development
Qualifications
  • Must have open availability, including the ability to work evenings, weekends, and holidays
  • Strong communication and customer service skills
  • Ability to multitask and maintain a positive attitude in a fast-paced environment
", "lang_code": "en"}

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