Customer Support Associate
4 weeks ago
About Gemini
Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Our mission is to unlock the next era of financial, creative, and personal freedom.
The Role
We are seeking a highly skilled Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for resolving priority customer inquiries and triaging with internal stakeholders for long-term fixes.
Responsibilities
- Handle high-priority customer requests
- Act as a liaison between cross-functional Gemini teams and the customer to ensure issues are progressed and customers remain informed
- Handle issue escalations from management as needed
- Work with cross-team department heads to ensure runbooks and procedures are accurate and up-to-date
- Create process enhancements and workflow efficiencies, and manage any projects to completion
- Occasional on-call weekend coverage with flexibility during the week
- Review processes to ensure accuracy, efficiency, and scalability on a quarterly basis
Qualifications
- 3-4 years in a customer support capacity or equivalent
- Passionate about providing great customer experience
- Confident verbal communication and polished written communication
- Experience administering and configuring Zendesk Support, Guide, and Chat
- Experience and comfort with solving complex problems from end-to-end
- Comfort with flexible hours, including weekends, for comprehensive support coverage
- Experience in financial services support and a regulated environment
- Familiarity with Cryptocurrencies/Blockchain technologies
- Basic understanding of Financial Markets and Trading
What We Offer
- Competitive starting salary
- A discretionary annual bonus
- Long-term incentive in the form of a new hire equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
Equal Opportunity Employer
Gemini is an equal opportunity employer and is committed to building diverse teams that reflect the people we want to empower through our products. We are proud to be an equal opportunity workplace and welcome applications from all qualified candidates.
-
Customer Support Associate
4 weeks ago
New York, New York, United States Fanatics Full timeAbout the RoleFanatics Collectibles is seeking a highly skilled and customer-focused individual to join our team as a Customer Support Associate. As a key member of our support team, you will play a vital role in providing exceptional customer service and support to our valued customers.Key ResponsibilitiesLiaise between Fanatics Collectibles and consumers...
-
Customer Support Associate
2 weeks ago
New York, New York, United States Squarespace Full timeAbout This RoleWe are seeking a highly skilled Customer Support Associate to join our team at Squarespace. In this role, you will be responsible for providing exceptional customer service to our users, troubleshooting and resolving account-related issues, and staying up-to-date on new product features and improvements.ResponsibilitiesRespond to...
-
Education Support Associate
4 weeks ago
New York, New York, United States Flexport Full timeStreamline Customs Processes with FlexportFlexport is a leading technology company that powers global trade. We are seeking a highly skilled Education Support Associate to join our team and help our customers navigate the complexities of international trade.Key Responsibilities:Review and organize incoming documents to ensure compliance with US Customs and...
-
Support Associate
4 weeks ago
New York, New York, United States Brooklyn Heights Full timeJob OverviewBrooklyn Heights is seeking a Support Associate to provide exceptional care and support to our residents.The Support Associate role is a vital part of our team, responsible for ensuring the comfort, safety, and well-being of our residents.Responsibilities:Providing hands-on care and support to residentsMaintaining a safe and comfortable living...
-
Customer Support Specialist
1 month ago
New York, New York, United States Squarespace Full timeAbout the RoleWe're seeking a highly skilled Customer Support Associate to join our team at Squarespace. As a key member of our Customer Operations team, you'll be responsible for delivering exceptional customer experiences through timely and effective issue resolution.Key ResponsibilitiesRespond to customer inquiries via live chat and email in a timely and...
-
Customer Support Associate
4 weeks ago
New York, New York, United States Galileo, Inc Full timeAbout UsGalileo, Inc. is a team-based medical practice dedicated to improving the quality and affordability of healthcare for all. With a presence across 50 states, we offer high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients. Our mission is to apply scientific thinking to transform society by solving our largest,...
-
Center Support Associate
4 weeks ago
New York, New York, United States Kumon North America, Inc. Full timeJob Summary: We are seeking a highly motivated and organized Center Support Associate to join our team at Kumon North America, Inc. As a Center Support Associate, you will provide instructional support to our students and assist with various tasks related to center management.Key Responsibilities:Support students in their learning journey by providing...
-
Customer Support Specialist
4 weeks ago
New York, New York, United States New York eHealth Collaborative Full timeAbout UsNew York eHealth Collaborative is a not-for-profit organization dedicated to improving healthcare in New York State. Our mission is to lead, connect, and integrate health information exchange across the state.Job DescriptionWe are seeking a Customer Support Specialist to join our team in Manhattan, NY. As a Customer Support Specialist, you will be...
-
Customer Solutions Associate
4 weeks ago
New York, New York, United States Hartford Steam Boiler Inspection and Insurance Company Full timeJob SummaryWe are seeking a highly skilled Customer Solutions Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various channels, including phone, web, and web portal. Your primary focus will be on providing solutions to customer inquiries and issues,...
-
Customer Experience Associate
4 weeks ago
New York, New York, United States Unlimited Biking Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to customers via phone, email,...
-
Sales Support Associate
1 month ago
New York, New York, United States ALFREDO SALVATORI Full timeJob Title: Showroom Sales SupportWe are seeking a highly motivated and organized Sales Support professional to join our team in New York City. As a Sales Support Associate, you will play a crucial role in supporting our Sales and Design Teams by providing exceptional customer service, data entry, and administrative support.Key Responsibilities:Provide...
-
Customer Service Associate II
4 weeks ago
New York, New York, United States HomeGoods Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Associate II to join our team at HomeGoods. As a key member of our store team, you will play a vital role in maintaining a positive customer shopping experience and supporting the District Loss Prevention Manager and Store Management.Key Responsibilities:Maintain a professional...
-
Customer Success Associate
3 weeks ago
New York, New York, United States Sky IT Group Full timeAbout the RoleWe are seeking a highly skilled Customer Success Associate to join our team at Sky IT Group.Key Responsibilities:Client Support: Provide exceptional support to a portfolio of existing clients, maintaining strong relationships and ensuring high levels of customer satisfaction.Account Management: Collaborate with internal teams to deliver...
-
Seasonal Sales Support Associate
4 weeks ago
New York, New York, United States David Yurman Full timeJob SummaryWe are seeking a highly organized and detail-oriented Seasonal Sales Support Associate to join our team at David Yurman. As a key member of our retail operations staff, you will provide administrative and logistical support to ensure a seamless customer experience.Key ResponsibilitiesProcess sales transactions accurately and efficiently.Provide...
-
Customer Support Representative
4 weeks ago
New York, New York, United States Insight Global Full timeWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Insight Global. As a key member of our customer experience team, you will be responsible for providing exceptional support to our customers via phone and email.Responsibilities include:Providing timely and effective support to customers via phone and...
-
Hospitality Support Associate
4 weeks ago
New York, New York, United States The New Jewish Home Full timeThe New Jewish Home is seeking a highly skilled Hospitality Support Associate to join our team. As a key member of our facilities team, you will play a vital role in ensuring that our building areas are clean and well-maintained.Responsibilities include:Cleaning and disinfecting all areas of the facility, including hallways, common areas, and resident...
-
Customer Support/Medical Claims Associate
4 weeks ago
New York, New York, United States Equiniti Full timeJob SummaryEquiniti is seeking a highly skilled and detail-oriented individual to join our team as a Dividend Processing Specialist. This role will involve processing complex transactions, resolving customer issues, and ensuring accuracy in our systems.Key ResponsibilitiesProcess transactions and resolve customer issues related to dividend processingVerify...
-
Sales Associate
4 weeks ago
New York, New York, United States James Perse Los Angeles Full timeJob DescriptionWe are seeking a highly motivated and customer-focused Sales/Stock Support Associate to join our team at James Perse Los Angeles.The ideal candidate will be responsible for engaging with clients, providing excellent customer service, and receiving, unpacking, and preparing merchandise for the selling floor.Key responsibilities...
-
Customer Support Specialist
3 weeks ago
New York, New York, United States Enterprise Horizon Consulting Group Full timeCustomer Support SpecialistEnterprise Horizon Consulting Group is seeking a skilled Customer Support Specialist to provide expert technical assistance to our Navy client. The ideal candidate will possess excellent analytical and critical thinking skills, as well as the ability to work independently and take ownership of tasks.Key Responsibilities:Monitor and...
-
Customer Support Associate
4 weeks ago
New York, New York, United States Jobsultant Solutions Full timeAbout the JobThe Customer Service Representative role at Jobsultant Solutions involves delivering exceptional customer experiences through professional phone interactions, email responses, and issue resolution. Our ideal candidate is a team player with excellent communication skills, a positive attitude, and the ability to work independently in a fast-paced...