Customer Service Associate

1 week ago


New York, New York, United States Ermenegildo Zegna N.V. Full time
About Zegna

Zegna is a leading global luxury menswear brand, recognized for its high-quality products and exceptional customer service.

As a Customer Service Associate, you will play a crucial role in ensuring the seamless flow of orders and providing top-notch support to our customers and internal teams.

Your Opportunity

This role will involve collaborating with the Wholesale team to develop strong working relationships with Buyers and their staff, as well as serving as a liaison between communication with customers, internal and external Buying offices, Wholesale, Finance, Accounts Receivable, and TPL Distribution Center.

Key Responsibilities
  • Entering customer orders and processing seasonal order changes
  • Compiling and communicating necessary information for EDI orders with Wholesale accounts
  • Guaranteeing timely receipt and processing of seasonal purchase orders and store distributions
  • Handling inquiries from Associates and Buyers on availability of stock items
  • Proactively notifying customers of cancellations and past cancel goods
  • Managing order release according to delivery windows
  • Facilitating transfers between Wholesale and Retail channels
  • Assisting Account Executives to prepare samples for ad looks and monitoring/coordinating delivery from Headquarters
Requirements
  • Bachelor's degree and 1-2 years of experience in luxury retail or hospitality
  • Hands-on experience with SAP and proficiency in Microsoft Excel and Word
  • Excellent communication and organizational skills
  • Ability to work independently and as part of a team
What We Offer

We offer a competitive benefits package, PTO, and 401k with employer match. This role is based in our NYC Office and offers a flexible work arrangement with 4 days in the office and 1 day working from home.



  • New York, New York, United States Customer Service Open House Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Counter Service Representative. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesTake food orders and serve food over the counter in a...


  • New York, New York, United States Swissray Customer Care Full time

    Job Title: Senior Field Service EngineerSwissray Customer Care is a leading provider of digital radiology solutions, and we are seeking a highly skilled Senior Field Service Engineer to join our team.Job Summary:We are looking for a seasoned X-Ray Service Engineer with a strong background in electrical, electronic, mechanical, and x-ray troubleshooting,...


  • New York, New York, United States Catholic Health Service Full time

    Job SummaryCatholic Health Service is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our Single Business Office, you will be responsible for ensuring customer satisfaction by providing timely and accurate information to patients and their families.Key Responsibilities:Resolve customer...


  • New York, New York, United States Mohawk Industries Full time

    Customer Service/Warehouse AssociateAt Mohawk Industries, we're committed to delivering exceptional customer experiences and driving business growth. We're seeking a highly skilled and detail-oriented Customer Service/Warehouse Associate to join our team.Key Responsibilities:Provide exceptional customer service, addressing inquiries, resolving issues, and...


  • New York, New York, United States Ermenegildo Zegna N.V. Full time

    About ZegnaZegna is a leading global luxury menswear brand, recognized for its high-quality products and exceptional customer service.Your OpportunityWe are seeking a highly organized and detail-oriented Customer Service Associate to join our team in New York City. As a key member of our customer service team, you will be responsible for providing...


  • New York, New York, United States Catholic Health Service Full time

    Job SummaryCatholic Health Service is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our Single Business Office, you will be responsible for providing exceptional customer service to patients, responding to inquiries, and resolving issues in a timely and professional manner.Key...


  • New York, New York, United States Delos Living Full time

    Delos Customer Service RoleDelos Living is seeking a highly skilled and motivated Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer inquiries and concerns in a timely and professional...


  • New York, New York, United States Sherwin-Williams Full time

    About the RoleThe Branch Associate is a key member of our team, responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers. As a Branch Associate, you will be the face of our company, providing personalized support and assistance to customers in our store.Key ResponsibilitiesProvide exceptional...


  • New York, New York, United States BJ's Wholesale Club Full time

    Customer Service Associate Job DescriptionBJ's Wholesale Club is seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our members, ensuring a positive shopping experience, and maintaining a safe and clean store environment.Key Responsibilities:Provide...


  • New York, New York, United States Marshalls Full time

    Job Title: Customer Service Associate IIAt Marshalls, we're reinventing retail and helping people discover that next find that's going to be their new signature look. As a Customer Service Associate II, you'll play a key role in providing a positive customer shopping experience in our store.Key Responsibilities:Maintain a proper and professional stance in...


  • New York, New York, United States Crunch Full time

    Customer Service Associate Position at CrunchAs a **Customer Service Associate**, you will play a vital role in ensuring a welcoming atmosphere for all members and visitors. Your responsibilities will include:Delivering outstanding service to both members and guestsProcessing member check-ins in accordance with established protocolsEngaging with individuals...


  • New York, New York, United States Crunch Full time

    Customer Service Associate Position at CrunchAs a **Customer Service Associate**, you will play a vital role in ensuring a welcoming atmosphere for all members and visitors. Your responsibilities will include:Delivering outstanding service to all guests and membersManaging member check-ins in accordance with company protocolsEngaging with individuals in a...


  • New York, New York, United States Pierre Strand Full time

    We are seeking a highly motivated and results-driven Sales Associate to join our team at Pierre Strand. As a Sales Associate, you will play a critical role in driving sales growth and delivering exceptional customer experiences.Key Responsibilities:Convert qualified leads to sales through effective communication and negotiation skillsDevelop and maintain...


  • New York, New York, United States Crunch Full time

    Customer Service Associate Position at CrunchAs a **Customer Service Associate**, you will play a vital role in ensuring an outstanding experience for our members and guests. Your responsibilities will include:Delivering **exceptional service** to all individuals who visit our facility.Managing the **check-in process** for members in accordance with company...


  • New York, New York, United States Sprague PA Full time

    About the RoleSprague PA is seeking a highly skilled Customer Service Associate II to join our team. As a key member of our Customer Care Team, you will be responsible for providing exceptional customer service and support to our energy customers.Key ResponsibilitiesAnswer a high volume of customer inquiries related to energy marketing and delivery while...


  • New York, New York, United States Sprague PA Full time

    About the RoleSprague PA is seeking a highly skilled Customer Service Associate II to join our team. As a key member of our Customer Care Team, you will be responsible for providing exceptional customer service and support to our energy customers.Key ResponsibilitiesAnswer a high volume of customer inquiries related to energy marketing and delivery while...


  • New York, New York, United States Walgreens Full time

    Job Description:As a Pharmacy Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. You will engage with customers and patients, provide courteous and efficient service, and assist with prescription filling and other pharmacy-related tasks.Key Responsibilities:Provide exceptional...


  • New York, New York, United States Fidelity Information Services Full time

    Job DescriptionPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :General Equivalency DiplomaTravel Percentage :0%Job DescriptionKey ResponsibilitiesProvide exceptional customer support by phone, email, or instant message to business customers.Act as the primary contact for inbound customer issues and...

  • Sales Associate

    4 weeks ago


    New York, New York, United States COLlive Full time

    Customer Service and Sales OpportunityWe are seeking a highly skilled and motivated Sales Associate to join our team at COLlive. As a Sales Associate, you will be responsible for providing exceptional customer service and driving sales growth.Key Responsibilities:Deliver outstanding customer service to ensure customer satisfaction and loyaltyMeet or exceed...


  • New York, New York, United States BJ's Wholesale Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at BJ's Wholesale Club. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and maintaining a safe and clean store...