Residential Attendant

1 week ago

Los Angeles, California, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious amenities. Our company culture is built on a foundation of respect, empathy, and a commitment to excellence.

About the Role:

The Residential Attendant is a key member of our housekeeping team, responsible for maintaining the cleanliness and organization of residential common areas, including interior and exterior spaces, as well as administrative areas.

Key Responsibilities:

  • Support the Food and Beverage program by keeping kitchen areas and storage spaces clean, assisting with inventory control, and providing support for the delivery of grab-and-go, drop-and-go, and table service in the Resident's Lounge.
  • Support the Food and Beverage program by maintaining the cleanliness of stewarding areas and assisting the culinary team with the cleaning and replenishment of kitchen items and operating supplies.
  • Check, clean, and restock all residential area washrooms, residential lobby, mail room, residential corridors, and common areas, including the gym, pool, theatre, and resident's lounge.
  • Anticipate residents' needs and take ownership of concerns and requests, acting decisively to ensure satisfaction and providing a personalized touch when opportunities arise.
  • Proficiently handle all relevant equipment and machinery, reporting defects and accidents to management immediately, and demonstrate competence in MSDS procedures and accident response.
  • Clean and self-inspect public areas as assigned, adhering to Four Seasons standards.
  • Operate washers and dryers to ensure pool terry, gym terry, and other in-house laundry needs are processed efficiently, consistent with core standards.
  • Spot and maintain furniture in its proper place.
  • Clean all common areas, including elevators, windows, carpets, and collect garbage/trash throughout the property.
  • Offer assistance to residents in a courteous and friendly manner.
  • Maintain equipment and supplies, using them properly and reporting any malfunctioning equipment.
  • Keep Housekeeping storage areas tidy and correctly stocked, and closed at all times when not in use.
  • Enforce rules and regulations with residents.
  • Handle lost and found items in coordination with the Security Manager.
  • Carry out any other cleaning duties as assigned by the Residential Leader.
  • Support sustainable efforts as set out by the property.
  • Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned.
  • Form part of the Emergency Response team while on shift.
  • Maintain cleanliness, inventory, set-ups, and standards in the Pool and Fitness Center areas, and have the ability to provide proper and safe operation of the equipment in these areas.

Requirements:

  • Reading, writing, and oral proficiency in the English language.
  • Secondary education.
  • A high degree of product knowledge and relevant technical skills.

What We Offer:

  • Hourly Rate: $25.00.
  • Medical, Dental, Vision, Employee Assistance Program, and 401(k) Retirement Savings Plan.
  • Excellent training and development opportunities.
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts.
  • Complimentary dry cleaning for employee uniforms.
  • Complimentary employee meals.

Schedule & Hours:

  • Full-time.
  • Early mornings, days, evenings, weekends, and holidays.

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