RN Patient Relations Coordinator
6 days ago
We are seeking a highly skilled Patient Experience Specialist RN to join our team at Providence Service. As a key member of our Patient Experience department, you will play a vital role in ensuring that our patients receive exceptional care and service.
Key Responsibilities- Collaborate with caregivers and hospital departments to provide a service-centered experience for patients and families.
- Support the operational implementation of ministry-wide Patient Experience goals, initiatives, and programs.
- Ensure regulatory compliance with Centers for Medicare and Medicaid Services, Title XXII, and The Joint Commission.
- Provide support and guidance to patients and families to ensure a positive experience.
- Participate in quality improvement initiatives to enhance patient satisfaction and experience.
- Graduation from an accredited school of nursing.
- California Registered Nurse License upon hire.
- 5 years of Customer Relations, social services, or clinical experience (or combination).
- 1 year in a hospital/healthcare or clinical setting.
- Bachelor's Degree in an accredited educational institution.
- Experience with a Quality Risk Event Incident Reporting System.
- Experience with an Electronic Medical Record System.
Providence Service is a leading healthcare organization dedicated to providing exceptional care and service to our patients. We are committed to creating a positive and supportive work environment that fosters growth and development for our employees.
BenefitsWe offer a comprehensive benefits package, including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), and much more.
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