Patient Financial Services Coordinator

1 week ago

Orange, California, United States Community Dental Partners Full time

Position Title: Patient Finance Coordinator

Reports to: Practice Manager
Key Collaborations: Billing, Clinical, Operations
Department: Operations
Compensation: $15-17/hr (based on experience)
Classification: Non-Exempt
Employment Status: Full Time

Role Overview: Are you a team player eager to support patients in achieving optimal oral health? Join our dynamic team where you will collaborate closely with dental professionals. Your role will be pivotal in guiding patients through their treatment options, ensuring they receive the best care possible. If you thrive in a fast-paced, energetic environment, this position is tailored for you.

Key Responsibilities:

  • Comprehend and manage the daily operations of front office staff.
  • Engage in clinical discussions with patients regarding necessary treatments.
  • Prepare consent documentation and secure parental approval prior to treatment initiation.
  • Clarify insurance benefits, limitations, out-of-pocket costs, and financing alternatives with patients and/or guardians post-examination.
  • Facilitate fee collection based on patient insurance or visit.
  • Assist the office manager with claims submissions and coding.
  • Understand pre-authorizations, narratives, and the submission of prior authorizations along with intraoral images.
  • Support the Greeter and Insurance Specialist as needed.
  • Maintain cleanliness and organization of the front office area and lobby.
  • Perform additional duties as assigned.

Essential Qualifications:

  • Education: High School diploma or equivalent.
  • Strong written and verbal communication skills.
  • Exceptional customer service abilities.
  • Proficient in multitasking and prioritization.
  • Reliable and dependable.
  • Effective problem-solving skills.
  • Ability to perform under pressure.
  • Attention to detail is crucial.
  • Team-oriented mindset.

Desired Skills and Attributes:

  • Familiarity with computer software applications.
  • Strong oral and written communication capabilities.
  • Ability to effectively communicate with patients and colleagues.
  • Adherence to safety protocols and procedures.
  • Sound judgment and confidentiality in handling information.
  • Self-motivated with the ability to work independently.
  • Adaptable and innovative, capable of thriving in a dynamic environment.
  • High engagement and support for leadership, embodying company values.
  • Commitment to task completion and attention to detail.
  • Excellent customer service skills, with a talent for building relationships.

Benefits Offered:

  • 401(k) plan.
  • Health (PPO/HSA), Vision, and Dental coverage.
  • Disability insurance (STD/LTD).
  • Accident insurance.
  • Life insurance options for employees, spouses, and children.
  • Paid time off.
  • Holiday pay.
  • Certifications for Hepatitis B and CPR.
  • Company-provided uniforms.
  • Opportunities for career advancement.
  • Access to online learning courses provided by the company.
  • Competitive compensation package.
  • Paid training sessions.
  • Employee engagement activities.
  • Celebration of holidays.
  • Employee Assistance Program (EAP).
  • Employee discount program.

Community Dental Partners is an Equal Opportunity Employer, committed to providing equal employment opportunities for all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Internal ID: CDP100

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