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Healthcare Patient Coordinator

2 months ago

Orange, California, United States Pacific Neuropsychiatric Specialists Inc Full time
Job Overview

We are looking for a dedicated and enthusiastic Patient Care Coordinator to join our dynamic team at Pacific Neuropsychiatric Specialists Inc. This role is essential in providing exceptional support within our mental health practice.


Benefits:
  • Comprehensive dental coverage
  • Health insurance options
  • Generous paid time off
  • Vision care plans

Key Responsibilities:
  • Greet all patients warmly and with a positive demeanor.
  • Manage patient check-ins and collect necessary copayments.
  • Facilitate patient check-outs and arrange follow-up appointments.
  • Maintain full schedules for providers and reach out to patients on the waitlist as needed.
  • Coordinate and confirm appointments for returning patients.
  • Assist providers with documentation required from patients or insurance entities.
  • Communicate patient messages and concerns to providers and relay responses effectively.
  • Handle incoming patient calls and respond to voicemails promptly.
  • Collaborate with team members and offer assistance wherever necessary.
  • Adapt to various locations for coverage as required.
  • Manage a high-volume office environment efficiently.

Qualifications:
  • High School Diploma is mandatory; higher education is preferred.
  • Experience in a psychiatric setting is advantageous.
  • Certification as a Medical Assistant is preferred.
  • BLS/CPR Certification is required.

Skills and Attributes:
  • Prior experience in a medical facility is beneficial.
  • Friendly, approachable, and people-oriented personality.
  • Strong written and verbal communication skills.
  • Proficient in telephone and computer operations.
  • Able to manage multiple tasks and thrive in a fast-paced environment.
  • Intermediate mathematical and computer skills.
  • Professional interaction with all staff levels.
  • Leadership experience is a plus.
  • IT experience is a plus.

Working Environment:
  • Typically operates in a standard office setting.

Compensation:
  • We offer a competitive salary package that reflects skills, experience, and tenure.
  • Includes medical, dental, vision, and paid time off benefits.