Patient Care Coordinator
4 days ago
BMR Partners Inc. is seeking a highly skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a critical role in ensuring the delivery of exceptional patient care and services.
Key Responsibilities- Customer Service: Provide top-notch customer service to patients, ensuring positive and professional interactions.
- Case Management: Manage patient inquiries, support therapy compliance, coordinate medication deliveries, and facilitate effective communication between patients, healthcare providers, and internal teams.
- Documentation: Utilize electronic health records and pharmacy systems to document and manage patient information, ensuring accuracy and continuity of care.
- Communication: Use basic medical terminology to communicate effectively with patients and medical professionals, addressing questions, concerns, and inquiries in a timely manner.
- Medication Management: Initiate regular check-ins with patients to ensure they are adhering to their prescribed treatment plans, manage medication refills, and provide ongoing support to maintain therapy compliance.
- Team Collaboration: Coordinate with patients and prescriber offices to schedule medication deliveries, ensuring continuity of therapy and maintaining trusted customer relationships.
- Record Keeping: Utilize the CareTend pharmacy system to document case activity, patient communications, and correspondence, ensuring the completeness and accuracy of patient records.
- Issue Escalation: Identify and escalate issues involving complex clinical matters to the appropriate clinical team when necessary.
- Communication Facilitation: Facilitate communication between patients, prescriber offices, and internal teams by transmitting status updates, triage notifications, and the necessary documentation to support patient therapy compliance.
- Communication Skills: Strong verbal and written communication skills.
- Language Skills: Bilingual Spanish is highly preferred but not required.
- Medical Terminology: Ability to utilize medical terminology to communicate with patients and healthcare professionals.
- Organizational Skills: Excellent organizational skills, with a strong attention to detail.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Problem-Solving Skills: Ability to multi-task and work well under pressure in a fast-paced environment.
- Self-Motivation: Self-motivated and able to work both independently and as part of a team.
- Experience: Experience using electronic health records (EHR) systems.
- Customer Service Experience: 1+ years of experience in customer service or patient care coordination.
- Specialty Pharmacy Experience: Specialty Pharmacy experience is highly preferred.
- IVIG Scheduling Experience: IVIG scheduling and care coordination experience is highly preferred.
- CareTend Pharmacy System Experience: Experience with CareTend pharmacy system is highly preferred.
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