Information Systems Support Analyst

2 weeks ago


San Antonio, Texas, United States Credit Human Full time
Position Overview:

We are looking for an experienced Technical Analyst within the Information and System Support Department. This role is essential for enhancing the service delivery of Credit Human and investor-owned housing loans. Reporting directly to the ISS Manager, the Technical Analyst will systematically assess and document various processes, workflows, and system interfaces associated with Mortgage Lending and Mortgage Services.

Key Responsibilities:
  • Conduct thorough evaluations of payment processing, member satisfaction, tax and insurance escrow, reporting, loan onboarding, document control, statement processing, adverse action letter processing, and system maintenance.
  • Identify inefficiencies and challenges in existing workflows, proposing detailed alternative solutions and project plans.
  • Execute projects effectively, ensuring they are completed on time and within budget.
  • Collaborate with managers in Manufactured Housing, Mortgage Lending, and Mortgage Services to address obstacles and provide necessary support.
Essential Qualifications:

Experience:
  • Minimum of 5 years in a technical systems analyst role.
  • At least 3 years of experience with Mortgage Origination and Servicing systems.
  • Proven experience working with third-party vendors.
Preferred Qualifications:
  • Experience in Continuous Improvement methodologies such as Six Sigma or Lean.
  • Background in the financial services sector.
  • Familiarity with MortgageFlex One, Encompass Loan Origination System, and FICS - MS Servicing system.
Education:

  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
Skills & Knowledge:

  • In-depth knowledge of data processing and enterprise software applications.
  • Proficient in Microsoft Office Suite.
  • Ability to work with database languages for data manipulation and retrieval.
  • Strong project management capabilities with a focus on results in an information systems context.
  • Excellent analytical, technical, and conceptual skills with meticulous attention to detail.
  • Experience in developing and implementing operational standards and procedures.
  • Effective communication skills to convey technical knowledge to various stakeholders.
  • Strong interpersonal skills and a customer-focused approach.
  • Proficient time management and prioritization abilities.
  • Vendor management expertise.
  • Service-oriented mindset to align support with business objectives.
Preferred Skills:
  • Knowledge of Microsoft SQL, Power BI, and Python.
Work Schedule: Monday to Friday, 8:30 AM to 5:30 PM

Benefits: Credit Human offers a comprehensive benefits package, including insurance coverage and tuition reimbursement opportunities.

Equal Opportunity Employer: Credit Human is committed to providing equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, disability, or veteran status.

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