Fraud Prevention Analyst

2 weeks ago


San Antonio, Texas, United States Apex Systems Full time
Position Title: Fraud Prevention Analyst
Work Arrangement: Hybrid model with in-office presence required 2-3 days per week
Work Schedule: Two Shifts Available
  • Monday to Friday from 10 AM to 7 PM
  • Tuesday to Saturday (Tuesday to Friday from 10 AM to 7 PM and Saturday from 8 AM to 4:30 PM)
Employment Type: Long-term contract with potential for permanent placement
Pay Rate: $19 per hour
Open Positions: 3-5
Overview:
The Fraud Prevention Analyst will be primarily responsible for managing all necessary documentation and procedures related to fraud claims and alerts. This role involves investigating fraud alerts that require thorough research. Responsibilities include handling incoming communications from members, fraud victims, and internal staff, and taking appropriate actions to resolve issues and requests for support.
Key Responsibilities:
  • Process actionable fraud alerts and notifications, conducting necessary investigations.
  • Assess and validate identity theft claims and other fraud-related issues as they arise.
  • Monitor accounts and transactions for fraudulent activities and implement measures to mitigate potential losses.
  • Assist members with fraud alerts and collaborate with them to resolve their concerns.
  • Gather and report suspicious activity using established procedures and documentation.
  • Review membership details and identification documents for discrepancies to verify their authenticity.
  • Resolve fraud claims in compliance with relevant regulations and standards.
  • Maintain accurate records and notes regarding alerts and investigations.
  • Stay informed about current fraud trends and various fraud schemes within the financial services sector.
  • Familiarize with applicable regulations and compliance training, including the US Patriot Act, FACTA, BSA/AML, and others.
  • Utilize fraud detection tools to monitor alerts and take necessary actions to prevent losses.
Qualifications:
An equivalent combination of education and experience is acceptable.
  • High School Diploma is required; an Associate's Degree is preferred.
  • Proficient in Microsoft Office Suite.
  • Basic understanding of banking or credit union operations is advantageous.
  • Familiarity with various types of fraud and schemes is preferred.
  • Strong verbal and written communication skills are essential.
Equal Opportunity Employer: Apex Systems is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law. We encourage applications from individuals with criminal histories in accordance with applicable laws.

About Apex Systems: Apex Systems is a leading IT services firm serving a diverse range of clients globally. Joining Apex means becoming part of a team that values innovation, collaboration, and continuous professional development. We provide extensive career resources, training, and a comprehensive benefits package to support our employees' growth and success.

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