Information Systems Support Analyst
2 weeks ago
We are looking for an Information Systems Support Analyst to join our Information and System Support Department. This role is dedicated to enhancing the servicing of Credit Human and investor-owned housing loans. Reporting directly to the ISS Manager, the analyst will systematically evaluate and document assigned processes, workflows, and system interfaces within the Mortgage Lending and Mortgage Services sectors.
Key Responsibilities:
- Conduct thorough reviews of processes to identify inefficiencies and propose actionable solutions.
- Document workflows and procedures using flowcharts and standardized naming conventions.
- Act as a liaison between various divisions and IT to facilitate effective communication and resource allocation.
- Assist in managing third-party application software updates with guidance from management.
- Stay informed about technological advancements to support management goals.
Qualifications:
Required:
- Minimum of 5 years of experience as a technical systems analyst.
- At least 3 years of experience in Mortgage Origination and Servicing systems.
- Experience collaborating with third-party vendors.
- Experience in Continuous Improvement methodologies such as Six Sigma or Lean.
- Background in the financial services industry.
- Familiarity with MortgageFlex One and Encompass Loan Origination System.
- Experience with FICS - MS Servicing system.
Education:
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
Skills and Knowledge:
Required:
- Comprehensive understanding of data processing and enterprise software applications.
- Proficient in Microsoft Office Suite.
- Strong analytical and project management skills.
- Ability to communicate technical concepts effectively to diverse audiences.
- Excellent interpersonal and written communication skills.
- Familiarity with Microsoft SQL, Power BI, and Python.
Work Schedule: Monday to Friday, 8:30 AM to 5:30 PM.
Benefits:
Credit Human offers a comprehensive benefits package, including insurance coverage and tuition reimbursement. For more information about our benefits, please visit our careers page.
Equal Opportunity Employer:
Credit Human is committed to providing equal employment opportunities to all individuals, including protected veterans and individuals with disabilities.
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