Customer Service Representative

4 days ago


Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full time
About the Role
We're seeking a skilled Customer Service Representative to join our front desk team at La Quinta by Wyndham Auburn. This role requires a strong passion for delivering exceptional customer experiences, with a focus on providing warm and welcoming service to our guests.

About the Job
This is a dynamic position that involves working in a fast-paced environment, where you'll be responsible for checking-in and out guests, handling room key distribution, and maintaining accurate records of guest account information. You'll also play a key role in ensuring that our guests have everything they need for an enjoyable stay, including helping them navigate local attractions and amenities.

Responsibilities
  • Welcome and register guests, providing clear and concise information about their stay.
  • Manage guest account information, including credit card details and room assignments.
  • Handle incoming calls and online booking requests, responding to guest inquiries and resolving any issues promptly.
  • Work collaboratively with our housekeeping team to ensure that guest rooms are clean and ready for occupancy.
  • Maintain accurate records of guest interactions and transactions.

Requirements
  • Demonstrate excellent communication and interpersonal skills, with a strong ability to build rapport with guests from diverse backgrounds.
  • Possess previous experience in customer-facing roles, preferably in the hospitality industry.
  • Be proficient in using Microsoft Office applications, particularly Excel and Word.
  • Show flexibility and adaptability in your work schedule, with a willingness to work evenings, weekends, and holidays as needed.
  • Meet the physical demands of the role, including standing for extended periods and lifting light weights.

What We Offer
  • A competitive hourly rate of $19.00, plus opportunities for bonuses and incentives.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) plan with employer matching contributions.
  • Opportunities for professional growth and development within our company.


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