Operations Support Specialist

2 days ago


Chicago, Illinois, United States Rsmtg Full time

Operations Support Role

Redstone is a leading fintech company focused on streamlining the creation of esoteric alternative asset classes. We are seeking an Operations Support Specialist to join our Enterprise Operations team in Chicago. This role will play a critical part in the growth of our organization, helping to implement operational processes, procedures, and system efficiencies across our platform and partner networks.

Key Responsibilities:

• Provide operational support to test, identify, repair, resolve, and document end-user operational issues across our platform and partner vendor platforms.

• Work in tandem with our Enterprise IT support team to identify and resolve user issues internally and with external partner users.

• Assist with user identity and access management, such as new user setups and password resets.

• Participate in the employee onboarding and offboarding processes.

• Take ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.

• Liaise with our external platform vendors to resolve basic first-level issues.

• Perform other projects or miscellaneous duties as requested or assigned.

Requirements:

• Bachelor's degree in Marketing, Communication, or related fields.

• Experience supporting virtualized systems is a plus.

• Must be willing to learn new platform systems to troubleshoot operational issues across our user base.

• Excellent troubleshooting and critical thinking skills.

• Basic understanding of technology systems.

• Strong customer service skills.

We believe talent and drive are worth more than words on a resume, ideas and execution are more important than titles and everyone is an owner. We collaborate with highly-motivated, intelligent people to stay true to our motto Redstoners are doers.



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