Operations Support Specialist

2 weeks ago


Chicago, Illinois, United States Zacks Investment Management Full time

About Us

Zacks Investment Management is a prominent financial services firm that provides investment management solutions to both individual and institutional clients. Our team is dedicated to delivering exceptional service and insightful investment strategies.

POSITION SUMMARY - OPERATIONS ASSOCIATE

We are seeking a detail-oriented Operations Associate to support our operational functions. This role involves providing essential administrative and operational assistance to our back office, which includes tasks such as setting up new client accounts, managing account inquiries, processing trade requests, and handling payments. The ideal candidate will also engage in various administrative responsibilities, including responding to phone inquiries and resolving account-related issues.

Key Responsibilities

  • Facilitate the new account setup process utilizing electronic signature tools and other resources.
  • Collaborate with clients to ensure compliance with account opening protocols and documentation requirements.
  • Manage trade requests and facilitate monetary transactions.
  • Act as a liaison between departments to gather information and address requests on behalf of the operations team.
  • Engage in continuous professional development to improve client support capabilities.
  • Perform administrative tasks such as answering phones, managing correspondence, filing, and processing documentation.
  • Adhere to all relevant industry regulations and company policies.

Qualifications

  • A Bachelor's Degree is highly preferred, along with 3-5 years of experience in a broker/dealer or RIA back office environment.
  • Must obtain Series 63/65 licensing within the first 90 days of employment.
  • Experience with brokerage or custodial technology, as well as familiarity with electronic signature platforms and CRM systems, is advantageous.
  • Basic understanding of Broker-Dealer and Advisory operations is preferred.
  • Proficient in Microsoft Excel, Word, and Outlook.
  • Excellent communication skills are essential.
  • Strong attention to detail is required.
  • Ability to quickly learn new technology systems.
  • Capable of effectively prioritizing tasks and managing workflow.


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