Technical Support Specialist
1 day ago
Job Summary:
Syntricate Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.
Key Responsibilities:
- Technical Support: Provide level 1, 2, and 3 technical support to end-users, troubleshooting and resolving hardware, software, and user problems in a timely manner.
- Incident Management: Manage incidents from beginning to end, ensuring that issues are resolved quickly and efficiently.
- Problem Resolution: Participate in the resolution of chronic problems and other technical projects as assigned.
- Installation and Configuration: Install new, expand existing, and configure operating systems, software applications, utilities, and service packs based on end-user needs.
- Upgrade and Maintenance: Perform software and hardware upgrades, routine maintenance, and monitoring to ensure optimal system performance.
- Testing and Quality Assurance: Test new software, operating systems, upgrades, and applications prior to implementing them into production.
- User Training: May train users in the use of equipment and software.
- Project Participation: May participate in projects as a project team member.
- Shift Work: Work in a 24x7x365 support team environment.
Requirements:
- Windows Operating Systems Experience: Experience supporting Windows operating systems is required.
- Large PC Environment Management: Experience managing large PC environments is preferred.
- Technical Expertise: Have broad expertise in computer software applications, desktop systems, and networks.
- Soft Skills: Good technical, analytical, problem-solving, communication, and customer service skills are essential.
Top 3 Skill Sets Required:
- Windows Operating Systems Experience: Experience supporting Windows operating systems is required.
- Large PC Environment Management: Experience managing large PC environments is preferred.
- Technical Expertise: Have broad expertise in computer software applications, desktop systems, and networks.
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