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IT Support Specialist

2 months ago

Chicago, Illinois, United States ASCII Group Full time
Job Title: IT Support Specialist

We are seeking a skilled IT Support Specialist to join our team at ASCII Group. As an IT Support Specialist, you will be responsible for providing technical assistance to users with hardware and software issues, including printer support.

Key Responsibilities:

  • Provide technical support to users via phone, email, and in-person
  • Troubleshoot hardware and software issues on laptops, desktops, and workstations
  • Install and configure hardware and software components
  • Perform root cause analysis of equipment problems and provide effective diagnosis
  • Install and upgrade operating systems and computer software

Requirements:

  • Bachelor's degree or foreign equivalent in Computer Science or related field
  • At least 2 years of experience in IT support or related field
  • Strong knowledge of MS Office suite and ITIL-based processes
  • Excellent communication and customer service skills

Preferred Qualifications:

  • Experience with End User Computing support model
  • Ability to quickly grasp user's technical aspects
  • Customer focus and punctuality

About ASCII Group:

ASCII Group is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and providing a positive work environment for our employees.